Refund policy

Return & Refund Policy

Effective Date: 2026-01-09

At ChambersFX, every piece we create is crafted with care and intention. Because many of our products are specialty items, custom-made, or hygienic in nature, please review our return policy carefully before placing an order.

Returns – General Policy

We accept returns on eligible, unused items within 14 days of delivery, provided that:

The item is unused, unworn, and unaltered
The item is in its original packaging
Proof of purchase is provided

Returns requested after 14 days may not be accepted.

Non-Returnable Items

For health, safety, and production reasons, the following items are final sale and non-returnable:

Custom or made-to-order prosthetics
Clearance or discounted items marked “Final Sale”

Custom & Commissioned Work

All custom commissions, bespoke prosthetics, creature builds, or specialty fabrication work are final sale. Due to the personalized nature of these items, refunds or returns are not offered once production has begun.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at info@chambersfx.ca, including:

Your order number
A description of the issue
Clear photos of the item and packaging

We will assess the issue and, where appropriate, offer a replacement, repair, or refund.

Refunds

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item is received and inspected. Shipping fees are non-refundable..

Return Shipping

Customers are responsible for return shipping costs
We recommend using a trackable shipping method, as ChambersFX is not responsible for lost return shipments

Exchanges

Exchanges are not guaranteed and are subject to product availability. If you wish to request an exchange, please contact us before sending your item back.